Shipping and Delivery Policy



1.    Ascendis Skin & Body (Pty) Ltd orders are shipped and delivered on business days (Monday through Friday, excluding public holidays).

2.    Orders are typically dispatched from our warehouse within 3-5 working days. Thereafter, the delivery timeframe is dependent on your location.

3.    Please be advised, that owing to exceptional order volume during key promotional periods, such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 5 (five) working days of the order date. Thereafter, the delivery timeframes will be dependent on your location.

4.    On rare occasions such as during the COVID pandemic, unforeseen delays can affect the timescale of the delivery of your order. Often these are out of our control and we do try and mitigate these delays as much as possible. 


1.    Most orders shipped via Standard Service are processed and shipped in 3-5 business days, depending on product availability.

2.    The delivery periods referred to above are of an indicative nature only. Should any order not be delivered within 30 days, the buyer will be entitled to cancel the order at no charge. 


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